Core Concepts
This page is a compact map. Follow the links for operational details.
Product concepts
| Concept | What it means | Learn more |
|---|---|---|
| Agent | A persistent AI employee with a role, timeline, tools, files, and channels. | What Is an Agent? |
| Charter | Standing instructions for what the agent should do and avoid. | Create Your First Agent |
| Timeline | The record of messages, tool activity, plans, deliverables, files, and requests. | Chat And Timeline |
| Plan | The visible breakdown of work before and during execution. | Planning And Deliverables |
| Deliverable | A concrete output the agent is working toward. | Planning And Deliverables |
| Approval | A human decision requested by a workflow or required by a configured product control. | Approvals And Requests |
| Template | A reusable starting point for an agent. | Company Templates |
| Meta Agent | An agent that helps create and manage other agents within the caller's authority. | Meta Agent |
Access and operations
| Concept | What it means | Learn more |
|---|---|---|
| Channels | Ways people and systems communicate with an agent, such as chat, email, app channels, or inbound webhooks. | Channels And Contacts |
| Contacts | People allowed to interact with or be contacted by an agent. | Contact Access And Allowlists |
| Filespace | The agent's reusable workspace for files and generated artifacts. | Files And Workspaces |
| Tools and apps | Capabilities an agent can use, including built-ins, MCP servers, connected apps, and system skills. | Tools And Apps |
| Secrets | Credentials or environment-style values stored outside chat and provided only through controlled flows. | Secrets And Credentials |
| Organization | A company boundary for members, billing, and policy, with member-private workspaces and optional Teams. | Organizations And Seats |
| Collaborator | A person invited to work with a specific agent. | Collaborators And Ownership |
| Inference usage | Measured model requests and tokens as the platform works. | Usage |
Developer concepts
| Concept | What it means | Learn more |
|---|---|---|
| Agent | The API/developer term for a persistent agent. | Agent API |
| Remote MCP | The HTTPS MCP endpoint that lets external AI clients manage and message agents. | Remote MCP |
| Webhooks | Event delivery surfaces for task results, inbound agent events, provider events, and app triggers. | Webhooks And Events |
| Structured data | JSON Schema based outputs for integrations. | Structured Data |
| Browser task | A legacy/ad hoc technical API for browser-use task execution. | Legacy Browser Tasks |