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Files

Agents can work with files across web chat and email. Files are stored in the agent's file space so you can reuse them later or share them back to your team.

Protected files are scanned before they become available. Message text continues to the agent while attachments are pending; the agent initially sees attachment names and scan status without their contents. Pending, infected, or unavailable files do not produce readable URLs or bytes.

Uploading files to an agent​

You can add files through the channels you already use:

  • Web chat: Attach files in the chat composer or drag and drop them into the conversation.
  • Email: Send an email with attachments to the agent's email address.

Downloading files from an agent​

Files can be returned to you in the same channels:

  • Web chat: Attachments show inline with a download button.
  • Email: Attachments arrive in the email message.

You can also download any file from the File Manager.

Managing files in the File Manager​

Open the File Manager from the agent settings page, or use the direct URL:

  • hosted deployment: https://your-deployment.example/app/agents/<agent_id>/files/

From there you can:

  • Upload files
  • Create folders
  • Move files between folders (drag and drop)
  • Download files
  • Delete files

The file manager reports pending, scanning, retrying, clean, infected, unavailable, or not required. Only clean files—and source groups explicitly disabled by the system administrator—are readable.

Tips​

  • Keep a clean folder structure for recurring workflows.
  • Use descriptive filenames so agents can reference the right file.
  • Remove outdated files to avoid confusion.
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