{"id": "T-1001", "customer": "Northwind Freight", "plan": "enterprise", "subject": "All card payments failing since 09:40", "body": "Every card authorization from our checkout has returned error 502 since about 09:40 UTC. We process roughly 3,000 payments an hour and nothing is going through. Status page says all green. Please escalate."}
{"id": "T-1002", "customer": "Bluebird Clinics", "plan": "growth", "subject": "Charged twice for October", "body": "Our October invoice was charged to the company card twice on the 1st (two identical $1,240 charges). Can you refund the duplicate? Finance needs this closed this week."}
{"id": "T-1003", "customer": "Quarry Labs", "plan": "starter", "subject": "Export to CSV?", "body": "Is there a way to export the transactions table to CSV with the custom metadata fields? Would be great for our month-end close. Not urgent."}
{"id": "T-1004", "customer": "Harbor & Pine", "plan": "enterprise", "subject": "Login emails from an address we don't recognise", "body": "Two of our admins received password-reset emails they did not request, and one says it was signed in from a new device in another country last night. We have not changed anything. Can you check whether our account is compromised?"}
{"id": "T-1005", "customer": "Fernway Outdoor", "plan": "growth", "subject": "Considering moving providers", "body": "Third webhook outage this quarter. Refund webhooks arrive hours late, so our support team keeps double-refunding customers. If this isn't fixed by renewal in November we will move to another provider."}